Returns

Return form link: Return link

We will take back any standard product within 6 Months of purchase, as long as it is still in its original (new) condition and contains all pieces, etc. Engraved cues are not returnable.

6 Month Money-Back Guarantee terms:

We want you to be fully satisfied with every item that you purchase from cuesplus.com.
If you are not satisfied with an item that you have purchased, you may return the new item within 6 months of delivery for a full refund of the purchase price minus the shipping, handling, or other charges (On items shipped for free, the actual cost of shipping and insurance will be deducted from the refund).

For pool cues:

We take back cues that have been chalked --- See "A.) Cue trial period" below.

Our 6 Month policy for pool cues has two parts:
A.) Cue trial period: 7 Days
B.) Unchalked Cue return period: 6 Months

A.) Cue Trail period explained:
Cue Trail period means for 7 days, from date of delivery, you can try out the cue. 
If you are unhappy with the cue you can exchange the cue for credit towards another purchase. BUT be careful of overuse, damage, and/or abuse. The cue must have a minimal amount of usage (Under 3 hours is recommended) and can not be altered, damaged, and/or abused. Alterations include but not limited to: Sanding, coating the cue with any wax, changing tips, etc.. Some examples of damage are: Chips in the finish, Dings or dents in the shaft, bent pins, etc.). We inspect each return thoroughly for overuse, damage, and/or abuse, please, do the same prior to shipping the item back. 

NOTE: On CUSTOM CUES our inspection process is VERY VERY rigid! - [we also add a note to any custom cue that has been tried out; no note = never used]

On, or before, the 7th day, you must have the cue on its way back to us in order to qualify for this offer. After 7 Days, the cue will be considered used, and will not be able to be returned. You can use the try and exchange program up to 3 times! If you intend to elect this option you must get an RMA number (see below).

B.) Unchalked Cue return period explained: Unchalked cue return is exactly that, if you have not chalked the cue you have 6 months from the date of delivery to return the cue. Engraved cues are not returnable.
If the tip has been chalked A above applies.
If the tip has been scuffed to remove the chalk the cue will be considered used and A above applies.
Claims of a defective cue will be evaluated. If defect is found we will make a complete refund. If no defect is found, based upon our evaluation, then the cost of the item will be refunded but the cost to ship the order will not be refunded. If the item(s) are found to be damaged by neglect or abuse then no refund will be issued.

Return address:
Cues Plus
18121 E Hampden Ave 
Unit C
Aurora CO 80013

For all non pool cue returns (all other items)

Please ship the items back in their original packaging, provided packaging still in good condition.

Important requirements:

• You must include the RMA number we issued.
• Ship the package with sufficient postage to the address listed above.

If the package has insufficient postage, it will be returned to you.
If you do not include the RMA number, we will not be able to identify who is returning the item, why it is being returned, or whether a return request was made.

A refund will only be issued after we receive the return in new condition.
The refund covers the cost of the returned products only -- shipping costs are not refunded.

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